Warranty policy
Terms and Conditions
1. Limited Warranty
This warranty shall only apply to LUNO branded lighting products
sold by LUNO Lighting in the territory of United States (hereinafter referred to as ‘Product’). The warranty is applicable to the party
purchasing the products directly or indirectly from LUNO (hereinafter referred to as: ‘Purchaser’).
LUNO warrants that each Product will be free from defects in material and workmanship. The foregoing warranty shall be valid for the period mentioned in the applicable warranty policy for the Products refered to in your sales agreement. If a Product fails to operate in accordance with this warranty LUNO will provide a free replacement of the failed Product subject or full refund your original purchase amount to the applicable warranty policy and the limited warranty terms and conditions set out below.
2. Terms and Conditions
• LUNO’s warranty flows only to Purchaser. If any Product covered by this warranty is returned by Purchaser in accordance with section 3 and within the applicable warranty period set out in the warranty policy and on examination LUNO determines to its satisfaction that such Product failed to satisfy this warranty, LUNO will, at its option, repair or replace the Product or the defective part thereof, or reimburse Purchaser the purchase price. For purposes of clarity, ‘repair or replace the Product or the defective part thereof’ does not include any removal or reinstallation activities, costs or expenses, including without limitation, labor costs or expenses.
• If LUNO chooses to replace the Product and is not able to do so because it has been discontinued or is not available, LUNO may refund the purchaser or replace the product with a comparable product (that can show small deviations in design and product specification).
• No agent, distributor or dealer is authorized to change, modify or extend the terms of the warranty on behalf of LUNO.
• This warranty only applies when the Product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the specifications, application guidelines, IEC standards or any other document accompanying the Products. If a Product is found to be defective, or not performing in accordance with the product specifications, the Purchaser must notify LUNO in writing.
• This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use, including without limitation, those contained in the latest safety, industry and/or electrical standards for the relevant region(s).
• This warranty shall be void in the event any repairs or alterations, not duly authorized by LUNO in writing, are made to the Product by any person. The manufacturing date of the product has to be clearly readable. LUNO reserves the right to make the final decision on the validity of any warranty claim.
3. Warranty Claims
All warranty periods mentioned are subjected to a LUNO representative having access to the Product or system for verification of non-compliance.
(additional information may be required on request):
• details of the failed Products; and for System warranties also details of other components used;
• installation date and invoice date;
• detailed problem description, number and % of failures date-code of failure;
• application, hours burned and number of switching cycles;
Where a warranty claim is justified, LUNO will pay for freight expenses. LUNO may charge Customer for returned Products that are not found to be defective or non-conforming together with the freight, testing and handling costs associated therewith.
4. No implied or other warranties
• The warranty and remedies contained in this warranty are the only warranties given by LUNO with respect the Products and are given in lieu of all other warranties, whether express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, which warranties are hereby disclaimed.
• These terms and conditions state LUNO’s entire liability and obligation to Purchaser and Purchaser’s sole and exclusive remedy in connection with defective or non-conforming Products supplied by LUNO to Customer, whether or not such damages are based on any warranty not explicitly mentioned in these terms and conditions, tort, contract or any other legal theory, even if LUNO has been advised or is aware of such defects.
5. Limitations and conditions
• This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions set forth in the respective warranty policy and these terms and conditions.
• Upon request, LUNO’s representatives shall be allowed access to the defective Product, system or application for verification of non-compliance.
• LUNO cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards.
• With respect to products sold to the Purchaser by LUNO, but not bearing the LUNO name or sub-brands, LUNO makes no warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to the Purchaser upon request, but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product.
To submit an application of warranty:
Please fill the below contact form with your information, your shipping address, and your order number of Amazon or eBay or Walmart which you purchased on-line.
LUNO Lighting will help you to process the warranty policy.